According to research organisation Gartner, AI-powered chatbots are going to be playing an increasingly large role in our lives in coming years. They predict that 25 percent of all customer service interactions by 2020 will be managed by chatbots rather than humans and also suggest that we’ll be having more conversations with bots than with our spouse.
Recognising this, New Zealand based software company Jade has partnered with local conversational engagement experts Ambit to deliver intelligent digital employee platforms that enable natural and realistic chat experiences across any channel, including popular messaging apps and virtual assistants.
Jade is a New Zealand technology success story – having been a core part of the industry since 1978. They develop enterprise and digital solutions for some of the world’s leading companies in financial services, telecommunications, utilities, retail and specialist logistics industries.
Ambit are a high-flying tech start-up, having landed some big-name NZ businesses as clients since launching in 2017.
Ambit CEO and co-founder Josh Comrie, says “Conversation Agents present a huge opportunity to increase customer and employee engagement in a cost-effective manner. Ambit have constructed a world-leading platform to enable a reduction in the time to value for organisations entering this space.”
The ‘built by Jade, powered by Ambit’ next-generation chatbots aim to make the creation of conversational agents cost-effective, quick and easy. Jade are known for their focus on the customer experience and Ambit’s fully managed, turn-key solution delivers a seamless AI-driven platform.
Jade Head of Digital, Eduard Liebenberger, says “our goal is to free people from mundane and repetitive tasks and make their lives easier. Starting with user experience, the Jade and Ambit expert technologists design brilliant conversational platforms using free text and voice, prototype and test them with real customers, then deploy and support them.”
“Our unique solution allows customers to tweak the conversations themselves – they don’t need expensive IT consultants to do this for them.”
Josh Comrie adds: “We are rapt about this partnership. I have worked with Jade for over 10 years and the strategic and values alignment between the businesses is amazing!”
Jade’s 250 staff develop high-performance enterprise solutions, create engaging customer experiences through digital strategy and design, and develop advanced technology platforms. They are headquartered in Christchurch and have offices in Auckland, Dunedin, Sydney, Melbourne, and the United Kingdom.